This issue should now be resolved and outbound email has been fully restored to normal functionality.
Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected email bounces.
Resolved
This issue should now be resolved and outbound email has been fully restored to normal functionality.
Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected email bounces.
Monitoring
We have implemented a mitigation and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
Investigating
We have identified an incident where some customers may be experiencing email deliverability issues. Some customers may be experiencing higher than normal bounce rates.
Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
