Intercom

Degraded performance on email delivery
Resolved·Degraded performance

This issue should now be resolved and outbound email has been fully restored to normal functionality.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected email bounces.

Thu, May 1, 2025, 09:02 AM
(3 weeks ago)
·
Affected components
Updates

Resolved

This issue should now be resolved and outbound email has been fully restored to normal functionality.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected email bounces.

Thu, May 1, 2025, 09:02 AM

Monitoring

We have implemented a mitigation and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

Wed, Apr 30, 2025, 10:36 PM(10 hours earlier)

Investigating

We have identified an incident where some customers may be experiencing email deliverability issues. Some customers may be experiencing higher than normal bounce rates.

Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.

Wed, Apr 30, 2025, 09:20 AM(13 hours earlier)