Intercom

Increased Fin Error Rates & Latencies in Europe
Resolved·Partial outage

This issue should now be resolved and all services are restored to normal functionality.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

Tue, Apr 15, 2025, 11:42 AM
(6 days ago)
·
Affected components
Updates

Resolved

This issue should now be resolved and all services are restored to normal functionality.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

Tue, Apr 15, 2025, 11:42 AM

Monitoring

We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

Tue, Apr 15, 2025, 11:01 AM(40 minutes earlier)

Investigating

We're seeing issues with Fin where customers may see increased error rates and latencies. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.

Tue, Apr 15, 2025, 10:52 AM