Between 2025-06-30 06:30 UTC and 2025-06-30 07:30 UTC, customers using our European or Australian data hosting regions will experience an interruption to all Intercom features.

Intercom features will be degraded or unavailable for a few minutes at the start of the maintenance window.

Customers using our US regional data hosting will not be impacted.

Some of our database clusters need to be restarted during the maintenance window while we perform an important database change. This change unblocks our migration to PlanetScale which will remove the need for future database maintenance windows. More information on this can be found here.

We only do these essential maintenance tasks when absolutely necessary, and always give at least 48 hours notice.

During the changes, the following may occur:

• Customers using our European or Australian data hosting region will see degraded performance across Intercom. We expect this to last a few minutes.

• Processing of emails, messages, and notifications will be delayed for several minutes.