Intercom

Outages with Fin over Phone
Resolved·Partial outage

Fin over phone services have been fully restored and are operating normally.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

Mon, Oct 20, 2025, 01:05 PM
(4 hours ago)
·
Affected components
Updates

Resolved

Fin over phone services have been fully restored and are operating normally.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

Mon, Oct 20, 2025, 01:05 PM

Monitoring

We’re continuing to work on bringing our systems fully back on track following our cloud provider’s major outage. We will post more updates as they become available.

Mon, Oct 20, 2025, 12:45 PM(19 minutes earlier)

Monitoring

We’re actively working toward full recovery of our systems and will share further updates as we confirm stability.

Mon, Oct 20, 2025, 11:48 AM(57 minutes earlier)

Monitoring

We’re actively working toward full recovery of our systems and will share further updates as we confirm stability.

Mon, Oct 20, 2025, 10:51 AM(57 minutes earlier)

Monitoring

We’re seeing partial recovery of our systems and are working to accelerate full recovery. We’ll provide more updates as we confirm full stability.

Mon, Oct 20, 2025, 10:09 AM(42 minutes earlier)

Monitoring

We’re currently in recovery and monitoring system stability closely. We’ll provide more updates as we confirm full stability.

Mon, Oct 20, 2025, 09:27 AM(42 minutes earlier)

Identified

AWS US-East-1 is experiencing a major outage impacting Fin over Phone across all regions. We’re actively monitoring status updates from them and will share new information as soon as it becomes available.

Mon, Oct 20, 2025, 09:00 AM(26 minutes earlier)