This incident fully resolved yesterday.

Slack recovered at 19:30 UTC and Phone recovered at 20:00 UTC.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour.

We're beginning to see recovery on Phone and Slack services - we will update again as soon as we have confirmed full recovery.

We’re continuing to experience issues with our Slack and Phone integrations caused by outages affecting both Slack and our cloud infrastructure provider.

Our teams are actively collaborating with our cloud infrastructure provider to stabilize the platform and reduce latency. We expect intermittent performance issues to persist until our cloud infrastructure provider services are fully restored.