Intercom

Help Center TLS/SSL hosting issues
Resolved·Partial outage

This issue is resolved.

Tue, Nov 18, 2025, 03:00 PM
(2 weeks ago)
·
Affected components
Updates

Resolved

This issue is resolved.

Tue, Nov 18, 2025, 03:00 PM

Identified

The provider we use for "Quick Setup" TLS/SSL certificate hosting on Help Center is experiencing issues, which is impacting the availability of Help Centers configured to use "Quick Setup" TLS/SSL custom domains.

This issue is also impacting the availability of https://trust.intercom.com and other third party integrations such as x.com. We are monitoring the situation.

Tue, Nov 18, 2025, 12:08 PM(2 hours earlier)