Outbound messages appearing in the inbox

Resolved·Degraded performance

This issue should now be resolved and all services are restored to normal functionality.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

Thu, Dec 11, 2025, 05:14 PM

(2 days ago)

Affected components

Dec 11, 2025, 02:05 PM

02:56 PM

Updates

Resolved

This issue should now be resolved and all services are restored to normal functionality.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

Thu, Dec 11, 2025, 05:14 PM

Monitoring

We have implemented a fix, and new outbound messages are no longer appearing in the inbox. The impact was between 12:24 - 14:17. We are exploring options to remove these conversations from the inbox.

Thu, Dec 11, 2025, 02:56 PM(2 hours earlier)

Investigating

We're seeing outbound messages (emails, posts, etc.) unexpectedly create conversations in the inbox and looking into it.

Thu, Dec 11, 2025, 02:05 PM(50 minutes earlier)