This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
Resolved
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
Monitoring
We have implemented a fix, and new outbound messages are no longer appearing in the inbox. The impact was between 12:24 - 14:17. We are exploring options to remove these conversations from the inbox.
Investigating
We're seeing outbound messages (emails, posts, etc.) unexpectedly create conversations in the inbox and looking into it.
