On December 15th between 11:06 UTC and 11:15 UTC, customers may have experienced severely delayed responses from Fin. During the recovery, customers may also have experienced conversations being automatically unassigned from Fin as we detected they were in a broken state.

The root cause has been identified to be a code change that has since been reverted, mitigating all customer impact. This issue should now be resolved and all services are restored to normal functionality.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour