We have started to receive messages with attachments/media from WhatsApp again. New inbound messages containing media, such as images, audio, or attachments, will be delivered successfully to the Helpdesk. Any messages that failed to deliver attachments previously will need to be sent again.
Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
Resolved
We have started to receive messages with attachments/media from WhatsApp again. New inbound messages containing media, such as images, audio, or attachments, will be delivered successfully to the Helpdesk. Any messages that failed to deliver attachments previously will need to be sent again.
Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
Investigating
Please be assured that we are still working to mitigate this issue and will update here as soon as we have more information.
Investigating
Please be assured that we are still working to mitigate this issue and will update here as soon as we have more information.
Investigating
As of 12:30 UTC, the team started observing issues with our WhatsApp integration where inbound messages that contain media, such as images or audio are not being delivered to our Helpdesk. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
