Intercom

Whatsapp inbound customers experiencing intermittent issues sending media files
Investigating·Degraded performance

Customers who are using the WhatsApp channel are currently experiencing issues receiving media types. We have disabling the ability to send all media types until we resolve the issue.

Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.

Fri, Feb 6, 2026, 05:43 PM
(1 day ago)
·
Affected components
Updates

Investigating

Customers who are using the WhatsApp channel are currently experiencing issues receiving media types. We have disabling the ability to send all media types until we resolve the issue.

Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.

Fri, Feb 6, 2026, 05:43 PM