We've resolved the issue with customers using Android SDK seeing increased failures in attachments to conversations. We've released a new Android SDK version that will resolve this, but we have also implemented fixes to ensure backwards compatibility with older Android SDK versions.

The latest Android SDK is available here: https://github.com/intercom/intercom-android/releases/tag/17.4.7
Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation

All services are now working as expected.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

We've released a new version of the Android SDK to mitigate this issue for customers who are in a position to upgrade to version 17.4.7 - https://github.com/intercom/intercom-android/releases/tag/17.4.7

Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation

For customers who can't upgrade - we are working on a solution to fix this too and will share more as we continue to work the incident.

We're continuing to work on a fix for this issue. We’ll update you here once we’ve confirmed our fix has been released.

We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we have more to share.