Intercom Inbox is experiencing difficulties

Resolved·Full outage

This incident is resolved. The Inbox had high latency and errors between 15:44 UTC and 16:07 UTC. The Messenger was impacted between 16:03 UTC and 16:09 UTC. We will provide a root cause analysis here within 48 hours.

Mon, Mar 16, 2026, 05:50 PM

(1 day ago)

·

Affected components

Mar 16, 2026, 03:44 PM

04:07 PM

Updates

Resolved

This incident is resolved. The Inbox had high latency and errors between 15:44 UTC and 16:07 UTC. The Messenger was impacted between 16:03 UTC and 16:09 UTC. We will provide a root cause analysis here within 48 hours.

Mon, Mar 16, 2026, 05:50 PM

Monitoring

The inbox is now accessible since 16:07 UTC

Mon, Mar 16, 2026, 04:16 PM(1 hour earlier)

Investigating

The Intercom Inbox is experiencing difficulties in the European hosting region. Our team is aware of the issue and are currently investigating. We will update you here when we have more information.

Mon, Mar 16, 2026, 03:50 PM(25 minutes earlier)