Fin AI Agent Degraded

Resolved·Full outage

We’ve published a write-up of this incidentRead the write-up

Read it here

Affected components

Apr 21, 2026, 09:57 AM

10:24 AM

Updates

Write-up published

Read it here

Resolved

On April 21, 2026, between 09:57 UTC and 10:24 UTC, Fin was unable to reliably respond to customer conversations in the EU region.

The issue has now been resolved and Fin is operating as expected. We will follow up with a full Root Cause Analysis once we understand the technical details of the issue.

Tue, Apr 21, 2026, 10:24 AM

Investigating

Fin's ability to deliver responses to customers is degraded. We are investigating the issue.

Tue, Apr 21, 2026, 09:57 AM(27 minutes earlier)