Unable to modify Away mode in the Inbox

Incident Report for Intercom

Resolved

The rollback and revert were successful and impact fully mitigated at 12:29. This issue is now resolved.

Posted May 23, 2022 - 11:40 UTC

Monitoring

We have identified an issue with modifying the Away mode for a teammate in the Inbox. We have located the root cause and completed a rollback. We are monitoring to make sure impact is mitigated for all customers.

Posted May 23, 2022 - 11:35 UTC

This incident affected: Intercom Web Application.