There may be a series of brief interruptions for up to 30 minutes more to the following features: Product Tours, Article views counter, reactions, and exporting stats.
Posted Jul 09, 2022 - 08:54 UTC
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Jul 09, 2022 - 08:49 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 09, 2022 - 08:00 UTC
Scheduled
Between Saturday 2022-07-09 09:00 UTC+1 and Saturday 2022-07-09 10:00 UTC+1, customers will experience a series of interruptions to the following features: Product Tours, Article views counter, reactions, and exporting stats.
What is the impact? During the maintenance window, Product Tours and Reports export will be degraded or unavailable for up to 30 minutes. Recording Article’s views and reactions will be unavailable.
This will impact customers across US data hosting regions. Customers using our European/Australian Regional data hosting will not be impacted.
Why are we doing this? Some of our database clusters need to be restarted during the maintenance window while we perform an important database change.
Customer trust, data security, and availability are critical to everything we do at Intercom. We only do these essential maintenance tasks when absolutely necessary, and always give at least 48 hours notice.
What will the exact experience be for our customers during the change? During the changes, the following may occur: • Product Tours progress will not be recorded. • Report Exports will not work. • Information related to Articles views and engagement will not be recorded.
Posted Jul 05, 2022 - 11:01 UTC
This scheduled maintenance affected: Intercom Messenger (Web Messenger) and Intercom Web Application.