Errors with loading the Intercom app

Incident Report for Intercom

Resolved

Between approximately 1028 UTC+1 and 1115 UTC+1 today, customers would have experienced errors when loading the Intercom app. We have fixed the underlying cause of this issue, and all services have been restored.

Posted May 25, 2021 - 10:26 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 25, 2021 - 10:15 UTC

Update

We are continuing to investigate this issue.

Posted May 25, 2021 - 10:06 UTC

Investigating

We are currently investigating issues with loading the Intercom app.

Posted May 25, 2021 - 09:38 UTC

This incident affected: Intercom Messenger (Web Messenger, Mobile Messenger) and Intercom Web Application, Intercom APIs, Intercom Mobile APIs, Intercom Webhooks.