Technical difficulties for a subset of customers on the Intercom app

Incident Report for Intercom

Resolved

This incident has been resolved

Posted Nov 03, 2021 - 12:22 UTC

Monitoring

We have identified the root cause and deployed a rollback. We are monitoring recovery.

Posted Nov 03, 2021 - 12:19 UTC

Investigating

We are aware that a small number of customers are seeing a technical difficulties error when trying to access Intercom since 11:33 this morning. We are investigating the problem.

Posted Nov 03, 2021 - 12:10 UTC

This incident affected: Intercom Web Application.