Reporting statistics related to message sending is stale since 2021-02-01 00:00
Incident Report for Intercom
Resolved
This incident has been resolved.
Posted Feb 01, 2021 - 18:13 UTC
Update
We are backfilling the message reporting data for 2021-02-01. Once that is complete, this issue will be resolved.
Posted Feb 01, 2021 - 15:40 UTC
Update
The loading of Outbound and Custom Bots is fully operational. We are working on resolving the stale reporting data.
Posted Feb 01, 2021 - 15:25 UTC
Update
Some customers are experiencing a degradation in service on loading Outbound and Custom Bots.
Posted Feb 01, 2021 - 15:00 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 01, 2021 - 14:44 UTC
Investigating
Reporting statistics related to message sending is stale since 2021-02-01 00:00. Message sending is operating as normal. We are working on a fix.
Posted Feb 01, 2021 - 14:44 UTC
This incident affected: Intercom Web Application.
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