Between approximately 07/01/2021 2100 UTC and 07/01/2021 2236 UTC, email sending was delayed due to an upstream provider issue. Emails that were not sent during this period have been successfully queued and resent. This issue is resolved and all services are working as expected.
Posted Jan 07, 2021 - 22:37 UTC
Beginning at approximately 07/01/2021 2100 UTC, Intercom customers would have seen a delay in email sending due to an email provider issue. This email provider issue is now resolved, and we are now processing emails that were queued to send between approximately 2100 UTC and 2148 UTC. We continue to monitor the processing backlog at this time.
Posted Jan 07, 2021 - 22:28 UTC
We are currently investigating an issue with emails not being sent from Intercom due to an upstream email provider issue, starting at approximately 07/01/2021 2100 UTC.
Posted Jan 07, 2021 - 22:15 UTC
This incident affected: Intercom message delivery (Email).