Errors using Intercom

Incident Report for Intercom

Resolved

This incident has been resolved.

Posted Jun 06, 2022 - 08:55 UTC

Identified

We have been alerted to high levels of errors and high latencies using Intercom due to a database failover. We are monitoring currently and believe the problem has been resolved.

Posted Jun 06, 2022 - 08:51 UTC

This incident affected: Intercom message delivery (Email, Chats and Posts, Mobile Push, Admin notifications), Intercom Messenger (Web Messenger, Mobile Messenger), and Intercom Web Application, Intercom APIs, Intercom Mobile APIs, Intercom Webhooks.