Help Center content showing 404 "page not found" errors for articles.

Incident Report for Intercom

Resolved

Between 2018-11-08 1907 UTC and 2018-11-08 1925 UTC, Help Center articles were displaying a 404 error page instead of the article's content due to an internal code change. While rolling back this change, we discovered and resolved a separate issue with our Author and article counts rendering code. We can now confirm that article content on help centers are being correctly rendered again and the author and article counts have been corrected.

Posted Nov 08, 2018 - 21:24 UTC

This incident affected: Intercom Web Application.