Sending of messages from Intercom via WhatsApp is significantly degraded

Incident Report for Intercom

Resolved

This incident has been resolved and all previously failed messages sent.

Posted May 17, 2022 - 19:02 UTC

Update

We are continuing to monitor this situation.

Posted May 17, 2022 - 16:23 UTC

Update

We are continuing to monitor this situation.

Posted May 17, 2022 - 16:02 UTC

Update

We are continuing to monitor the situation and for updates.

Posted May 17, 2022 - 15:42 UTC

Monitoring

WhatsApp is experiencing an outage that is affecting some of our customers. It is preventing them from sending messages from Intercom to WhatsApp since 3.12pm GMT+1. Our engineering team are currently monitoring this situation.

Posted May 17, 2022 - 15:16 UTC

This incident affected: Intercom Web Application.