Web app and Messenger latency issues

Incident Report for Intercom

Resolved

At approximately 12:57:00 UTC we shipped a change that caused latency/loading issues with the Messenger and Intercom web app. At 13:00:00 UTC we reverted the bad deploy and latency levels are back to normal.

Posted Oct 05, 2018 - 13:19 UTC

This incident affected: Intercom Messenger (Web Messenger) and Intercom Web Application.