Scheduled Database Mainteance
Scheduled Maintenance Report for Intercom
The database maintenance is complete. There was disruption to Intercom between 06:25-06:26, 06:51-06:53 and 07:02-07:05.
Posted Jan 10, 2020 - 09:10 UTC
The scheduled maintenance has been completed.
Posted Jan 10, 2020 - 09:08 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 10, 2020 - 06:00 UTC
Between 2020-01-10 0600 UTC and 2020-01-10 0700 UTC Intercom will be unavailable to access due to some maintenance required on our core database services.

What is the impact?
Some of our main dB clusters will be entirely down for a period of time. This will impact all Intercom features, and they will not be accessible during the downtime.

How long will the downtime last?
Intercom will be intermittently unavailable during the maintenance window while we perform the change. During the window, different parts of Intercom may be degraded or slower than usual. We expect the disruption to be for a minute or so as we update each database. Some but not all message delivery may be delayed.

What will the exact experience be for our customers during the change?
Team mates already in the Intercom app - will receive an Intercom error message in their browsers and will not be able to use the platform.
Team mates trying to load the Intercom app - will receive a generic 503 "service unavailable" message in their browser
End users on a website where the Intercom messenger is installed - will experience the messenger appearing, but the components in the messenger will not load and/or be available to interact with
Developers trying to use the API - will receive a 503 "service unavailable" error in their response
What will happen messages that are scheduled to send during this time?
They will be delayed for the duration of the downtime.

What will happen to e-mails that get sent in?
They will be queued up and processed/delivered once the platform is back up.
Posted Jan 09, 2020 - 13:17 UTC
This scheduled maintenance affected: Intercom Messenger (Web Messenger, Mobile Messenger) and Intercom Web Application, Intercom APIs, Intercom Mobile APIs, Intercom Webhooks.