This incident is resolved for all customers.

Between 2021-01-13 13:06 UTC and 2021-01-13 14:25 UTC a subset of customers experienced failures loading the Contact page.

Between 2021-01-13 13:06 UTC and 2021-01-13 16:30 UTC a subset of customers experienced:
- Some message delivery delayed.
- A delay in user data ingestion - user data was up to 14 hours out of date.

We are continuing to work on a fix for this issue.

For the impacted customers:
- Some message delivery will be delayed.
- There is a delay in user data ingestion - user data may be up to 14 hours out of date.

For a subset of customers, the Contact list will fail to load and Outbound Messages will fail to send.

We have identified the cause and are working on resolution.