Between 2021-01-13 13:06 UTC and 2021-01-13 14:25 UTC a subset of customers experienced failures loading the Contact page.
Between 2021-01-13 13:06 UTC and 2021-01-13 16:30 UTC a subset of customers experienced: - Some message delivery delayed. - A delay in user data ingestion - user data was up to 14 hours out of date.
Posted Jan 13, 2021 - 16:35 UTC
Update
We are continuing to work on a fix for this issue.
For the impacted customers: - Some message delivery will be delayed. - There is a delay in user data ingestion - user data may be up to 14 hours out of date.
Posted Jan 13, 2021 - 14:43 UTC
Identified
For a subset of customers, the Contact list will fail to load and Outbound Messages will fail to send.
We have identified the cause and are working on resolution.