Web application and multiple parts of Intercom down

Incident Report for Intercom

Resolved

This incident has been resolved.

Posted Sep 28, 2020 - 06:57 UTC

Monitoring

We have fixed the problem and are continuing to monitor.

Posted Sep 28, 2020 - 06:47 UTC

Investigating

Multiple parts of Intercom are not functional due to a problem with our search backend. The Intercom web application is not booting.

Posted Sep 28, 2020 - 05:54 UTC

This incident affected: Intercom message delivery (Email, Chats and Posts, Mobile Push, Admin notifications) and Intercom Web Application, Intercom APIs.