Degradation of service to Messenger

Incident Report for Intercom

Resolved

Between 2019-03-13 0700 UTC and 2019-03-13 0918 UTC, customers would have experience delayed conversation updates in Messenger, as well as delays to attribute updates due to a infrastructure issue. This issue has been resolved and all services are working as normal.

Posted Mar 13, 2019 - 09:31 UTC

Identified

We have identified the root cause as being related to an infrastructure change, and are actively working to restore service.

Posted Mar 13, 2019 - 09:19 UTC

Investigating

We are currently investigating a degradation of service in Intercom Messenger. Customer might see delayed conversation messages and attribute updates at this time.

Posted Mar 13, 2019 - 08:50 UTC

This incident affected: Intercom Messenger (Web Messenger, Mobile Messenger).