Delayed Stripe Processing

Incident Report for Intercom

Resolved

From approximately 2019-02-17 23:55 UTC to 2019-02-18 13:15 UTC, we experienced a delay in processing events and user data from Stripe. This included creation of events and updating of Custom Data Attributes for existing users. We have scaled up our infrastructure to process the backlog. This issue is now resolved and Stripe data processing is now working as expected.

Posted Feb 18, 2019 - 13:50 UTC

Identified

We have identified the cause of the delay. We have scaled up our infrastructure to process the backlog of users, events and Custom Data Attribute updates to Intercom. We will update again once we've processed the backlog.

Posted Feb 18, 2019 - 13:07 UTC

Investigating

We are currently investigating a delay in Stripe users being imported to Intercom, including creation of events, and updating of Custom Data Attributes for existing users.

Posted Feb 18, 2019 - 12:42 UTC

This incident affected: Intercom Web Application.