We have mitigated the issue where Facebook messages appeared in the inbox after long delays. Admins may still notice a short delay with these messages coming in as we work on long term solution to address this.
Posted 8 months ago. Apr 18, 2018 - 15:18 UTC
We have mitigated the delay being seen with Facebook messages to 2 minutes.
Posted 8 months ago. Apr 17, 2018 - 17:03 UTC
We're looking into message delays to Intercom from our Facebook integration.