Facebook integration message delays

Incident Report for Intercom

Resolved

We have mitigated the issue where Facebook messages appeared in the inbox after long delays. Admins may still notice a short delay with these messages coming in as we work on long term solution to address this.

Posted Apr 18, 2018 - 15:18 UTC

Monitoring

We have mitigated the delay being seen with Facebook messages to 2 minutes.

Posted Apr 17, 2018 - 17:03 UTC

Investigating

We're looking into message delays to Intercom from our Facebook integration.

Posted Apr 17, 2018 - 13:43 UTC