Inbox Customers: Away and Reassignment mode intermittently being enabled/disabled

Incident Report for Intercom

Resolved

From approximately 2018-11-29 1812 UTC to 2018-11-29 2044 UTC – Customers using Inbox may have experienced behavior where Away and Reassignment Mode was enabled/disabled at random. We have reverted a code deploy impacting this and have confirmed that this is no longer occurring.

Posted Nov 29, 2018 - 21:09 UTC

This incident affected: Intercom Web Application.