Article saving issue

Incident Report for Intercom

Resolved

From approximately 2018-11-15 11:27UTC to 2018-11-15 1632UTC customers were unable to save changes to already existing articles. We identified the issue and shipped a fix. Customers can now save updates to articles without issue.

Posted Nov 15, 2018 - 16:50 UTC

Identified

We have identified the cause of Articles not saving is due to a recent database change, and we have identified a fix and are working to resolve the issue. We can confirm that this only affects updates to existing articles, and new articles can be created without issue.

Posted Nov 15, 2018 - 16:11 UTC

Investigating

We're looking into an issue where certain customers are unable to save articles.

Posted Nov 15, 2018 - 15:42 UTC

This incident affected: Intercom Web Application.