Issues loading the Inbox for WhatsApp Customers

Incident Report for Intercom

Resolved

This incident has been resolved.

Posted Jan 24, 2022 - 22:46 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 24, 2022 - 22:30 UTC

Identified

We've identified the root cause and are implementing a fix.

Posted Jan 24, 2022 - 22:03 UTC

Investigating

We are aware of an issue with loading the Inbox for a small subset of our customers with the WhatsApp integration installed. We are investigating the issue and will update here as soon as we have identified the issue.

Posted Jan 24, 2022 - 21:48 UTC

This incident affected: Intercom Web Application.