Degraded Performance

Incident Report for Intercom

Resolved

This incident has been resolved.

Posted Oct 04, 2021 - 13:50 UTC

Monitoring

We've implemented a fix and are seeing recovery across endpoints. We'll continue to monitor.

Posted Oct 04, 2021 - 13:43 UTC

Identified

We've identified the root cause and completed a rollback.

Posted Oct 04, 2021 - 13:11 UTC

Update

We are continuing to investigate this issue.

Posted Oct 04, 2021 - 13:05 UTC

Investigating

We are seeing performance issues across Intercom with some customers experiencing issues loading the application. We are investigating and will update as soon as we know more.

Posted Oct 04, 2021 - 13:05 UTC

This incident affected: Intercom Web Application and Intercom APIs.