Resolved·Degraded performance
Affected components
Updates
Write-up published
Resolved
This issue has now been fully resolved.
Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
Fri, Jul 26, 2024, 04:24 PM
Monitoring
We have implemented a fix and are monitoring for recovery 🔎. We’ll let you know when we are confident in our recovery.
Fri, Jul 26, 2024, 04:13 PM(10 minutes earlier)
Investigating
We've seen the latencies come back - we'll continue to investigate the root cause.
Fri, Jul 26, 2024, 03:44 PM(28 minutes earlier)
Resolved
This issue should now be resolved and all services are restored to normal functionality 🚀.
Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
Fri, Jul 26, 2024, 02:52 PM(51 minutes earlier)
Monitoring
We have implemented a fix and are monitoring for recovery 🔎. We’ll let you know when we are confident in our recovery.
Fri, Jul 26, 2024, 02:40 PM(12 minutes earlier)
Identified
Good news,we have identified the root cause of the issue and are implementing a fix. We’ll update you here once we’ve confirmed our fix has been effective.
Fri, Jul 26, 2024, 02:35 PM
Investigating
We're seeing issues with the Intercom Web App where there are increased latencies. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information 🕵️.
There was a brief period of elevated errors between 14:20:05 UTC to 14:21:25 UTC - but this has been resolved.
Fri, Jul 26, 2024, 02:29 PM