This issue should now be resolved and all services are restored to normal functionality. We will share more details on this incident here once we have completed a thorough internal review. Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour.

We are seeing recovery across the application. We will continue to monitor and update again when we are confident this issue has been fully mitigated.

We are continuing to investigate increased error rates and high latencies in the Inbox and Messenger, and with Fin. We are working to mitigate this issue and will update here as soon as we have more information.