Intercom

Intercom <> Facebook Integration issues
Resolved·Partial outage

This issues with Facebook messaging should now be resolved and all services are restored to normal functionality 🚀.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

Sun, Oct 27, 2024, 09:43 AM
(6 months ago)
·
Affected components
Updates

Resolved

This issues with Facebook messaging should now be resolved and all services are restored to normal functionality 🚀.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

Sun, Oct 27, 2024, 09:43 AM

Monitoring

We have implemented a fix for this issue and are monitoring it for full recovery. 🔎 You should start to see your Facebook messages coming into Intercom again. We'll let you know when we're confident in our recovery.

Sun, Oct 27, 2024, 08:45 AM(57 minutes earlier)

Investigating

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

Sat, Oct 26, 2024, 10:31 PM(10 hours earlier)

Investigating

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

Sat, Oct 26, 2024, 07:58 PM(2 hours earlier)

Investigating

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

Sat, Oct 26, 2024, 04:48 PM(3 hours earlier)

Investigating


We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

Sat, Oct 26, 2024, 02:32 PM(2 hours earlier)

Investigating

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

Sat, Oct 26, 2024, 12:21 PM(2 hours earlier)

Investigating

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

Sat, Oct 26, 2024, 07:58 AM(4 hours earlier)

Investigating

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

Sat, Oct 26, 2024, 12:22 AM(7 hours earlier)

Investigating

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

Fri, Oct 25, 2024, 08:55 PM(3 hours earlier)

Investigating

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

Fri, Oct 25, 2024, 05:20 PM(3 hours earlier)

Investigating

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️

Fri, Oct 25, 2024, 02:41 PM(2 hours earlier)

Investigating

We continue to see issues with the Meta integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and escalated with Meta to resolve. We’ll update you here as we have more information 🕵️.

Fri, Oct 25, 2024, 01:31 PM(1 hour earlier)

Investigating

We continue to see issues with the Facebook integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and we’ll update you here as we have more information 🕵️.

Fri, Oct 25, 2024, 12:30 PM(1 hour earlier)

Investigating

We continue to see issues with the Facebook integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and we’ll update you here as we have more information 🕵️.

Fri, Oct 25, 2024, 11:44 AM(46 minutes earlier)

Investigating

We continue to see issues with the Facebook integration specifically with Messenger, and we are not receiving messages across platforms. We're continuing investigation and we’ll update you here as we have more information 🕵️.

Fri, Oct 25, 2024, 10:52 AM(51 minutes earlier)

Investigating

We continue to see issues with the Facebook integration and we are not receiving messages across platforms. We're continuing investigation and we’ll update you here as we have more information 🕵️.

Fri, Oct 25, 2024, 10:22 AM(30 minutes earlier)

Investigating

We're seeing issues with our Facebook integration where messages are not synced across platforms. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information 🕵️.

Fri, Oct 25, 2024, 09:57 AM(24 minutes earlier)