Resolved·Degraded performance
Affected components
Updates
Write-up published
Resolved
This issue should now be resolved and all services are restored to normal functionality 🚀.
Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
Tue, Nov 5, 2024, 06:32 AM
Investigating
We have identified root cause and queued jobs and messages are now being processed. We are now in recovery mode. There is a high volumed of queued jobs backed up, which will take some time to fully recover. If using the Inbox, latency concerns will reduce over time. We will follow up when the application is back to full performance.
Tue, Nov 5, 2024, 06:07 AM(25 minutes earlier)
Investigating
Please be assured that we are still working to mitigate this issue and will update here as soon as we have more information.
Tue, Nov 5, 2024, 05:17 AM(49 minutes earlier)
Investigating
We're seeing issues with Inbox where messages are being queued in the background and not visible in the Inbox. This is affecting lots of the actions across the product. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information 🕵️.
Tue, Nov 5, 2024, 04:37 AM(39 minutes earlier)