Write-up published
Resolved
Between 1429 UTC and 1511 UTC, customers using Intercom would have experienced periods of elevated error rates and high latency. We have taking mitigating action and this incident is now resolved.
Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour.
Monitoring
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
Investigating
We are continuing to investigate recurring periods of increased error rates and latencies and will update here with progress as we work to resolve this incident.
Monitoring
Between 1429 and 1432 UTC a subset of customers would have experienced increased error rates and high latencies using Intercom. This is now resolved and we are monitoring for any further errors.