Between 09:06:30 UTC and 09:21:20 UTC, Intercom in the US hosting region was down due to a database locking up. A manual failover was required to recover. We will continue investigating the cause of the database locking up.
Please don’t hesitate to reach out to team@intercom.io if you’re still seeing any unexpected behaviour
Resolved
Between 09:06:30 UTC and 09:21:20 UTC, Intercom in the US hosting region was down due to a database locking up. A manual failover was required to recover. We will continue investigating the cause of the database locking up.
Please don’t hesitate to reach out to team@intercom.io if you’re still seeing any unexpected behaviour
Monitoring
We manually failed over a database, and we're now seeing recovery.
Investigating
We're investigating.
