Intercom

Intercom downtime
Resolved·Full outage

Between 20:30 - 20:38 UTC Intercom was down due to a database issue. We failed over the database, and are carrying out a software upgrade later tonight. This issue is resolved and all services are restored to normal functionality.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

Thu, Apr 3, 2025, 08:47 PM
(2 weeks ago)
·
Affected components
Updates

Resolved

Between 20:30 - 20:38 UTC Intercom was down due to a database issue. We failed over the database, and are carrying out a software upgrade later tonight. This issue is resolved and all services are restored to normal functionality.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

Thu, Apr 3, 2025, 08:47 PM

Investigating

We're experiencing high latencies and errors on Intercom in the US region.

Thu, Apr 3, 2025, 08:38 PM