Between 20:30 - 20:38 UTC Intercom was down due to a database issue. We failed over the database, and are carrying out a software upgrade later tonight. This issue is resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
Resolved
Between 20:30 - 20:38 UTC Intercom was down due to a database issue. We failed over the database, and are carrying out a software upgrade later tonight. This issue is resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
Investigating
We're experiencing high latencies and errors on Intercom in the US region.
