Increased Error Rates and Latencies

Status pages / US Hosting

Resolved

We’ve published a write-up of this incidentRead the write-up

Read it here

Affected components

No components marked as affected

Updates

Write-up published

Read our write-up of this incident at https://www.intercomstatus.com/us-hosting/incidents/01JQZG5G3N0A8FJD56086C4RV2/write-up

Resolved

Between 1545 UTC+1 and 1553 UTC+1, customers would have experienced elevated error rates and increased latencies while using Intercom. This has been resolved and all services are working as expected.

Fri, Apr 11, 2025, 02:45 PM