Intercom Teammate web app down

Status pages / US Hosting

Resolved·Full outage

We’ve published a write-up of this incidentRead the write-up

Read it here

Affected components

Apr 24, 2025, 08:07 PM

08:18 PM

Updates

Write-up published

Read it here

Resolved

The teammate web app was down between 20:09 UTC and 20:17 UTC. This issue should now be resolved and all services are restored to normal functionality.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

Thu, Apr 24, 2025, 09:23 PM

Monitoring

We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

Thu, Apr 24, 2025, 08:23 PM(59 minutes earlier)

Investigating

The Intercom web app is not loading. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.

Thu, Apr 24, 2025, 08:08 PM(15 minutes earlier)