Resolved·Full outage
Affected components
Updates
Write-up published
Resolved
This issue should now be resolved and the teammate app is fully functional again. The app was down between 11:57 UTC and 12:07 UTC.
Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
Fri, Apr 25, 2025, 12:26 PM
Monitoring
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
Fri, Apr 25, 2025, 12:07 PM(19 minutes earlier)
Investigating
The Intercom teammate web app is down. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
Fri, Apr 25, 2025, 11:57 AM(10 minutes earlier)