Affected components
Updates
Resolved
This issue which impacted less than one percent of our customers is now resolved. All services have been restored to normal functionality.
Mon, May 12, 2025, 02:40 PM
Monitoring
The database errors have been fixed. Between 13:45 - 14:22 a small number of customers would have experienced errors when trying to use Intercom.
Mon, May 12, 2025, 02:31 PM
Identified
A database issue has caused most Intercom features to break in the USA region for fewer than 1% of customers. We are working with our database provider to restore service.
Mon, May 12, 2025, 02:13 PM(18 minutes earlier)