Intercom

Intermittent issue when switching between workspaces
Resolved·Degraded performance

Between the hours of 11:00 17:00 UTC some customers were experiencing issues when switching between workspaces. This issue should now be resolved and all services are restored to normal functionality.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

Thu, May 15, 2025, 06:33 PM
(2 weeks ago)
·
Affected components
Updates

Resolved

Between the hours of 11:00 17:00 UTC some customers were experiencing issues when switching between workspaces. This issue should now be resolved and all services are restored to normal functionality.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

Thu, May 15, 2025, 06:33 PM

Investigating

Some customers are experiencing issues when switching between workspaces. As a workaround for now try use a browser in incognito mode and refresh your browser cache.

Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.

Thu, May 15, 2025, 04:09 PM(2 hours earlier)