Today, Intercom services were impacted by a large event at our Cloud Provider. During the event, Intercom customers would have experienced varying types of degradation of services - increased error rates, high latency, and other third-party services, integrations and channels not working. During this event, our Engineering teams worked to rebalance our available compute capacity to keep core Intercom services online.

This incident is now resolved, and all services are now working as expected.

We are beginning to see signs of overall recovery from our Cloud Provider. We're closely monitoring as Intercom comes back into full service.

We continue to experience degradation due to the ongoing AWS outage in the US-East-1 region, and customers may continue to see increased latency and occasional errors across Intercom.

Our teams are working with AWS and will provide updates as recovery progresses.

We are continuing to experience degradation from the continued major outage affecting Amazon Web Services (AWS) in the US-East-1 region.

Intercom remains degraded with customers experiencing slowness and errors across the application.

Our teams are working closely with AWS and continuing efforts to stabilize the platform and reduce latency, but we expect customers to continue to see periods of elevated latency and increased error rates until services are fully restored.

We are continuing to experience degradation from the continued major outage affecting Amazon Web Services (AWS) in the US-East-1 region.

This impacts customers with their workspaces hosted in the US region. Intercom remains degraded with customers experiencing slowness and errors across the application.

Our teams are working closely with AWS and continuing efforts to stabilize the platform and reduce latency, but we expect customers to continue to see periods of elevated latency and increased error rates until services are fully restored.

We are continuing to experience degradation from the continued major outage affecting Amazon Web Services (AWS) in the US-East-1 region.

This impacts customers with their workspaces hosted in the US region. Intercom remains degraded with customers experiencing slowness and errors across the application.

Our teams are working closely with AWS and continuing efforts to stabilize the platform and reduce latency, but we expect customers to continue to see periods of elevated latency and increased error rates until services are fully restored.

We’re continuing to restore our services while our cloud provider experiences a partial outage. Customers may still see slowness or degraded performance. We will post more updates as they become available.

We’re continuing to restore services while our cloud provider experiences a partial outage. Customers may still see slowness or degraded performance.

We’re continuing to work on bringing our systems fully back on track following a major outage at our cloud provider, who are still experiencing a partial service disruption. While recovery progresses, customers may continue to experience slowness or degraded performance across parts of the system. We’ll post more updates as they become available.

We’re continuing to work on bringing our systems fully back on track following our cloud provider’s major outage. While recovery progresses, customers may still experience slowness or degraded performance across several parts of the system. We will post more updates as they become available.

We’re actively working toward full recovery of our systems and will share further updates as we confirm stability.

We’re actively working toward full recovery of our systems and will share further updates as we confirm stability.

We’re seeing partial recovery of our systems and are working to accelerate full recovery. We’ll provide more updates as we confirm full stability.

We’re seeing partial recovery of our systems and are working to accelerate full recovery. Additional capacity is required to fully stabilize services, but we’re currently limited in the number of instances available from our cloud provider. We’ll provide more updates as we confirm full stability.

We’re currently in recovery. We’re closely monitoring stability and will continue to share updates as the situation progresses.

We’re currently in recovery and monitoring system stability closely. We’ll provide more updates as we confirm full stability.

We’re actively monitoring status updates from our cloud provider and will share new information as soon as it becomes available.

We’re actively monitoring status updates from our cloud provider and will share new information as soon as it becomes available.

We’re actively monitoring status updates from our cloud provider and will share new information as soon as it becomes available.

We’re actively monitoring status updates from our cloud provider and will share new information as soon as it becomes available.

Our cloud providers is having a large scale outage on a service critical to Intercom's uptime. We’re actively monitoring their status updates and will share new information as soon as it becomes available

AWS US-East-1 is experiencing a major outage impacting our services and large parts of the Internet. We have a attempted to open a critical case, but that is also impacted by their outage. We have contacted them directly via third party services.