Write-up published
Resolved
We have resolved the underlying database issues and all services are restored to normal.
A public RCA will be posted to this status page as soon as possible.
Please don’t hesitate to reach out to team@intercom.io if you are seeing any further issues.
Monitoring
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
Investigating
Investigation into the root cause of this incident is ongoing.
Investigating
We're still looking into the cause of the database issues and are working to get the app back online as soon as possible.
Investigating
Please be assured that we are still working to mitigate this issue and will update here as soon as we have more information.
Investigating
We're seeing issues with Intercom's Inbox, Messenger and Fin due to operational issues in one of our databases. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.