Investigating

Fri, 06 Feb 2026 17:43:43 GMT

Status: Investigating

Customers who are using the WhatsApp channel are currently experiencing issues receiving media types. We have disabling the ability to send all media types until we resolve the issue. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.

Affected components

Omnichannel (Degraded performance)