Resolved

Tue, 27 Jan 2026 17:03:00 GMT

Status: Resolved

A small subset of Intercom customers experienced degraded service including inconsistent latency and stale data when reading from the platform.

Affected components

Mobile Messenger (Operational)

Fin AI Agent (Operational)

Reporting (Operational)

Other (Operational)

Knowledge Hub (Operational)

Web Messenger (Operational)

Webhooks (Operational)

REST API (Operational)

Tickets (Operational)

Apps and Integrations (Operational)

Copilot (Operational)

Omnichannel (Operational)

Outbound (Operational)

Inbox (Operational)

Phone (Operational)

Help Center (Operational)