Increased errors and latency with the Helpdesk

Resolved·Partial outage

From 13:51 - 13:54 UTC, the Helpdesk had increased errors and latency. Please reach out to team@intercom.io if you experience any issues

Fri, Mar 6, 2026, 01:54 PM

(3 weeks ago)

Affected components

Mar 6, 2026, 01:51 PM

01:54 PM

Updates

Resolved

From 13:51 - 13:54 UTC, the Helpdesk had increased errors and latency. Please reach out to team@intercom.io if you experience any issues

Fri, Mar 6, 2026, 01:54 PM

Identified

Helpdesk functionality is failing to load. Our team is investigating the issue and will report back here as we know more.

Fri, Mar 6, 2026, 01:51 PM